ASUS ROG Rapture GT-AXE11000 Tri-band WiFi 6E Extendable Gaming Router, 6GHz Band, 2.5G Port, Triple-level Game Acceleration, VPN Fusion, Subscription-free Network Security, AiMesh Compatible

Great Router- Noticeable Improvement in Gaming!
After using this router for a few months, I’m impressed on how well it improved my online experience!I noticed while gaming I was getting a lot lower ping in different servers which helped remove a lot of lag stutters and random ping spikes. The router is great with it’s fast speeds in both the 2.4GHZ and 5GHZ bands!Although it does include the 6GHZ band, I don’t take advantage of it due to it’s limited range, which happens to be for all 6GHZ bands in routers, which is not a big deal for me as the 5GHZ band was more than enough.Setup was very simple, it only took a few minutes, I do enjoy how I could customize multiple GHZ connections which I wasn’t able to do with my default router from Spectrum.I do enjoy how this has many features in the app such as parental control, which is usually needed with a subscription for other routers such as netgear.Although there are some reviews talking about dropped connections, I haven’t once experienced this issue or any for that matter, not sure if it was their user error or potentionally they were trying to connect to the 6GHZ band from far away.

Device not what I expected
I am a tech savy person and have been in the computer industry working with PC interfaces for over 25 years. I have never seen such a disappointing piece of hardware (Asus router GT-AXE11000), and tech support was unhelpful when calling in for help two times and spending hours on phone with no help. Tried one chat session with ASUS to no avail also. They had me put in a ticket and said I had to wait 4 days to escalate to level 2 tech support. I complained and said I just spent over $400 dollars on the device and need it to work now, and they just said there was nothing that could be done and I had to wait two business days, which included two non-business weekend days, so 4 days in total. I used the device for two more days to try and work out the issues but they just persisted and was frustrating. I returned the device and left the reason as no tech support, device does not work.Problem #1 – I cannot change wifi channels on a network and make them hold. WHen I change say the 2.4 network from auto moving to channel 11, the interface has no save button, and when you go back and then in again, it is in Auto again and network channel never changes. I only get a warning message about I am now changing wifi network, but nothing ever happen when I say ok. Tried answering cancer also to same outcome. The wifi channel moves automatically and this is not desired. NO ANSWER KNOWN by ASUS.Problem #2 – I cannot adjust wifi power on unit. NO ANSWER KNOWN.Problem #3 – Guest network keeps disappearing even when I check off unlimited use instead of hours of use in web interface GUI and also actual wifi band. NO ANSWER KNOWN by ASUS.Problem #4 – I cannot see clients that are offline on the web interface GUI (there is not even a place for them) / But I can see offline clients on Android Phone app. Why? TECH SUPPORT HAD ME OVER AN HOUR TRYING THINGS THAT I ALREADY TRIED. NO ANSWER KNOWN by ASUS.Problem #5 – The web interface GUI, when I click on wifi settings or guest network left hand side tabs, I lose internet in the house and the GUI interface gives a full-screen irrelevant warning. Then the wifi comes back on in a few minutes and the GUI page re-opens. Why? NO ANSWER KNOWN by ASUS TECH SUPPORT.Problem #6 – The web interface GUI is very quirky and not stable to use. Very quirky and slow-moving. NO ANSWER KNOWN by ASUS TECH SUPPORT.Problem #7 – Is there a way I can lock down the network from anyone else joining with credentials unless I allow them to? NO ANSWER KNOWN by ASUS TECH SUPPORT.Found the below links searching online. Seems ASUS or another business is supporting an alternative firmware for Asus router GT-AXE11000 due to possible issues. Totally unsure why this would necessary if ASUS has their own tech support. From the problem list above I cannot only imagine why possible solutions are needed. I spent many hours trying to make this device work as it had good performance and looked quality built, but it is not able to work reliably nor be adjusted via app and direct web based GUI.What is this: Seeing it online as an alternative firmware. NO ANSWER KNOWN by ASUS TECH SUPPORT.https://www.asuswrt-merlin.net/Forumshttps://www.snbforums.com/forums/asuswrt-merlin.42/

Could have been good….
Honestly it would be a great router but it has one major issue! The 2.4 ghz network seems to drop out at a very short distance for some reason.. Every test I tried came out with the same results. 5ghz worked great but the 2.4 was horrible! My 7 year old router 2.4ghz network could reach farther and not drop connection at all while this one constantly dropped. I tried updating the router but nothing helped.

Great Gaming Router!
Incredible router for home use. Compatible with all my home devices and works great under any internet loads. Instructions are clear, and setup is easy. Great value when on a good deal!