Shark Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, CleanEdge, for Pet Hair, WiFi, Black/Mocha, AV2630WA

Listen, hold your breath….can you hear the thundering silence of me not having to vacuum?
Where to start?With the bad, let us get that right out of the way. The mapping is abysmal, truly, we have run Bruce (if you can name a Shark branded robot vacuum, what other name than Bruce would you choose) 25 times, he is nowhere near mapping our house, compared to my brothers robot from a competitor who rhymes with BOOMBA, which did it in three runs. This Shark does not even play the same sport….this prevents me from doing room specific vacuuming. And that is it. Unless you have a multi story house, where this feature is a must have, set Bruce and he will clean you house. Wonderfully. Next, the not so great, Bruce is so mentally challenged. For a smart device, he is pretty dumb, but you want to know something, Bruce is determined. He will get the job done. He may have to fumble and bumble his way about, but he will get it done, and, if you watch, he does get a little smarter each time, just a little, but it is noticeable. Bruce used to do the house in large, long swaths, now he breaks it into one half of the house, then the other, and just the today, a new feature, he went around the perimeter of the house, cleaning the base boards. Small steps.As for his vacuum, top notch, perhaps too good. Bit of advice, if you get your own Bruce, run the beast on low suction for at least the first 4 or 5 runs….another con, Bruce does not know when he has eaten too much, and like a greedy guppy, he dies…locks up and cries for help… remember, I told you Bruce is not bright, but he is a work horse. When this happens, you cannot tell Bruce to restart, he has to start over, and hopefully one of Bruce’s engineers will fix this, since Bruce will never know how much he has consumed, he has not the ability. Perhaps a command to send him to his base to empty himself, or a shorter duration than the 30 or so minutes it defaults to.Oh, and the base, the self empty….I am sure robot vacuums before the base were fine, if tedious, since you had to clean them every time….but the base, oh the base is pure genius. Bruce’s base is perfect, we take up with a button, and open it with a button, and never have to touch the refuse. No bag to buy, just push a button, the bottom opens and all that stuff drops out.If you have not noticed, but this family loves Bruce, we are now looking at getting Bruce a skin, to spruce Bruce up a bit…We have had Bruce for a week now, barely, but already Bruce has made an impact. I absolute honesty I cannot recommend this product enough, it works, it has quirks, but it works, and very well.Bit of adviceTurn on all your lights until your Bruce gets a good map of the area, he is a camera based robot and needs to “see” the ceiling, mostly, for landmarks.Run it on low the first few tries, while Bruce bounces around the first few runs, then move to medium and so on. Remember, Bruce has no sesnor in his bin, he uses a set algorithm that tells him to go back to his base and dump his load. It is terrible. But his vacuum is great, so he gets too full too fast. I can manage it a little for the quality of his cleanup.Because our house is neither toddler nor robot ready, we did not have all our rooms ready, and so we began mapping with the bedrooms and bathrooms doors closed. This turned out to be a blessing in disguise, the mapping is not great, but it does move forward, slowly. Bruce stared being more efficient in our great rooms’ right about the time we added the bedrooms and bathrooms. Our house, 3 bedroom, 2 bath, 2 great rooms and a heart kitchen, Bruce can do it on one charge now, I think because we basically added one room a day after his initial runs.I think you can tell, Bruce has been a wonderful addition to our home, truly, a robot vacuum was a luxury I didn’t think worked. It works and now I know what gift I will give every new home owner I know. There a lot of options out there, some a lot cheaper, and if those meet your needs, get them, some a lot more expensive, and aside from one specific feature Bruce does not have,( multi floor mapping) I cannot imagine they are better.UPDATED 2/19/20Mapping works now, had to delete the map once , run it three times, and bang! house mapped. Room specific vacuuming unlocked! Suggestions to others having issues. Delete the map and ( and I think this part is important) run the vac with every light you can on. The robot “see” and makes its map on your ceiling, the more light, the better it see’s.To reiterate, my little robot, Bruce, has literally changed my house…cannot recommend enough.Updated 2/5/21A year later and no regrets. One of, if not, the best purchases I have made for my home. I will state again Bruce is an addition to the house and family, he is almost a pet….a very dumb, but very hard working pet….he is like a toddler…he seems to always want to be where you are… He cleans your floors and carpets…If you are on the fence about buying a robot vacuum…let me put you at ease…buy one, this is no longer a luxury to my home, they are a requirement, utterly worth every penny. As for a Shark…I love mine. Works great, does what it is supposed to do. The only house I wouldn’t think this is perfect for is multi floor homes. Short of that… a must have.4/28/23 Still the best purchase we have made for our home cleaning. No change there…but a small observation…recently replaced some furniture and changed the layout of our home. We had to move the dock from a north to south orientation to an east to west…and, I swear, it now navigates even better than before.

Great vac and mop! The app is lacking for sure. Quiet and good on carpet!
It does a great job cleaning. It is actually very quiet and it a good value. The problem with it is that the app is not what it could be. Especially for a good name brand like Shark. You would think it should be top of the line app, but it’s not. For instance, it loses connection about once a month and then I have to log in. It only allows you to remember one map. Ok but I have an upstairs, main level, and a basement. So pretty much it is a pain in the neck. I just use it on one level cause it’s not really worth trying to program it over and over. The mop function is good. It does a great job on carpet. They do update the app sometimes but seriously could keep updating it. I can’t see where it is in the house on the app when it is running. It just tells me that it is running. And more than one time I have told it to do certain rooms and it goes wherever the heck it wants. That is not super handy when I am cooking and don’t want it in my way. It has a mind of it’s own but my floors are clean. It also used to get clogged all the time at the base but it sort of stopped doing that. I will tell it to clean and then it starts to clean and goes back to the base right away. I am like what the heck. But then I firgured out that you just have to get all the filters clean. It you just run it all the time it will eventually stop doing it. It is because it is finding tiny dust particles you never picked up over the years. So at the beginning there is some getting used to it. Once you accept it’s limitations it will actually do a decent job being your maid. Have had for many months. It is still going strong as ever. The brush on it is never really needing attention due to hair. It is able to clean itself on that aspect. It is the filters you have to stay on top of. Or it gets really glitchy.

Es demasiado complicado, la aplicación es muy complicada y se sale constantemente, se pierde mucho tiempo estar reiniciando cada vez que deseas ponerlo a limpiar, realmente estoy muy arrepentida de comprarlo, ya que el robot funciona solo con el mapeo y no se puede utilizar de manera manual. Lo compré en el mes de mayo y desafortunadamente ya no puedo regresarlo. Que mal que la empresa sólo da un mes para la devolución y este mes no es suficiente para que puedas comprobar si realmente funciona. No lo recomiendo en lo absoluto, ya que no es nada práctico y tienes que reprogramar y perder tiempo cada vez que limpias en volver a mapear y si tuviste algún error al inicio este es otro obstáculo porque nunca te va a limpiar el área que quedó sin mapeo. Sería un excelente robot, si tuviera la opción de manejarse de forma manual, ya que la aplicación está muy mal diseñada. Ahora tengo un robot sin poder utilizar, ya que la aplicación no funciona y por lo tanto, si no funciona la aplicación, tu robot estará parado, mi dinero fue pérdida total

It’s a great vacuum/floor cleaner. Does exactly what’s it’s supposed to do and does it well. The app, however, is a real waste of time. It’s annoying having to always sign in, and super annoying navigating it. I don’t need that much organization in my life. Appliances really don’t need apps! What’s next? A push broom with an app?? Would give it a 5 star if the app was easy to use, but it’s just not. Not time saving, not logical and certainly not practical. It’s just not. What I do think is exceptional on this machine is, the ‘non tangle’ brush and that the machine stops if it picks up something that will damage it. In question was a ‘tack’ it picked up and it shut down immediately. Love this feature. As for the floor cleaning option, it washes well, but I hate to clean any machine, so I will just use it for vacuuming as the dust bin is so easy to empty, and cleaning the washing liquid out of the washing component is not my kind of fun. Worth the $$ to me, but I should have got the model that just vacuums, and saved a few bucks.